Display of value added tax on the invoices

Our shop is operated in Germany and is therefore subject to German, European and, where applicable, international law. This results in the following rules.

According to which rules we calculate the value-added tax

• Consumer: Our prices always include the standard German VAT rate. It is currently 19 %.
• Resellers and institutional buyers: You will receive the value-added tax back through the regular channels. To do so, please be sure to provide your VAT identification number in every case.
• Corporate clients from other EU countries: Please provide us with your VAT identification number in a timely manner, and we will issue the invoice without the tax component.
• End customers from third countries (for example, Switzerland): Please present our invoice to the local customs office there to have the VAT refunded.

We are bound by this rule and cannot deviate from it—much as we would like to in some cases. We ask for your understanding.

Another question about the invoice

Write to shop@tenderconnect.eu. You can find the shipping costs under Shipping and Delivery, the conditions for return and cancellation under Returns and Cancellations.